Warranty
We build the DiaperSealer™ to work every day, for years. If it doesn't, we'll make it right.
Your DiaperSealer™ is covered for one year from the date of purchase against defects in materials and workmanship under normal household use — the pail, the Advanced Capsure™ Sealing System, the motion-sensor lid and electronics, and the power adapter.
Cartridge Refills are covered for 30 days from delivery against manufacturing defects: a seal that fails, damaged film, or a cartridge that won't load.
Who's covered
This limited warranty covers the original purchaser of a Pario DiaperSealer™ bought from diapersealer.com or an authorized Pario retailer, for units purchased and used in the United States.
If your DiaperSealer™ was a gift or came from a baby registry, you're covered. The warranty doesn't transfer if the unit is resold.
You don't have to register to be covered — we just need proof of purchase, like an order number or receipt. But registered owners get 15% off their next Cartridge Refill order, so it's worth the two minutes.
What we'll do
Start with an email. Most problems we can identify from a photo or a short video, and some we can solve right there.
If it turns out to be a covered defect, we'll take care of it at no cost to you — usually by sending a replacement. Occasionally we'll ask you to send the unit back so we can take a look first. We'll tell you exactly what's happening before you do anything, and you won't pay for parts or shipping either way.
What's not covered
- Wear and cosmetics — scuffs, scratches, and fading that don't affect how the unit works
- Accidents and misuse — drops, impact, liquid immersion, extreme heat or cold, or using the unit for anything other than diaper disposal
- Damage from non-genuine cartridges — the film and cartridge are engineered as a matched system with the Advanced Capsure™ Sealing System. Using a substitute doesn't void your warranty on its own, but damage it causes isn't covered.
- Unauthorized service — units opened or modified by anyone other than Pario
- Unauthorized sellers — units bought from sellers we haven't authorized, or with a removed or altered serial number
- Cartridges that have simply been used up — that's not a defect, that's the cartridge doing its job
- Loss, theft, fire, flood, and power surges
How to get help
Email support@pariolife.com with the subject line Warranty claim — [your order number].
Include your serial number, the purchase date, where you bought it, and a short description of what's happening.
Attach a photo or a short video. Ten seconds of the lid not opening, or the seal not closing, is the single biggest thing that gets a claim sorted quickly.
Then wait to hear from us before sending anything back.
Warranty, return, or damaged on arrival?
It arrived damaged or wrong. Email us right away — we'll replace it. No claim process to work through.
You've changed your mind. That's a return. You have 30 days from delivery, and the unit needs to be unused and in its original packaging. See our Refund Policy.
It worked, and then it didn't. That's a warranty claim, and you have a full year — not 30 days.
Common questions
Do I have to register to be covered?
No. Registration just means we already have your details when you get in touch. A receipt or order number works fine.
What's the 15% off for registering?
Register your unit and we'll send you a code for 15% off your next Cartridge Refill order. One per household.
I bought from somewhere besides the DiaperSealer site. Am I covered?
Yes, if the seller is an authorized Pario retailer. Keep your order confirmation. Units from unauthorized marketplace sellers aren't covered.
My unit doesn't seem to be sealing right. Is that a warranty issue?
Email us before you replace anything — seal problems are often a cartridge-loading issue we can walk you through in one message. If the mechanism is genuinely faulty, it's covered.
My unit is out of warranty. Can you still help?
Get in touch. We'll try to help in any way we can.
Contact
We read everything, and a person answers.
To the extent permitted by law, this limited warranty is the exclusive remedy for a defective product, and Pario is not liable for incidental or consequential damages. Any implied warranties are limited to the duration of this written warranty. Some states don't allow these limitations, so they may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary by state.
This warranty applies to units purchased and used in the United States. If you bought outside the US, your statutory consumer rights still apply — get in touch and we'll help where we can.
Pario™ · Effective September 15, 2026 · Applies to DiaperSealer™ units purchased on or after September 15, 2026